- All deposits are non-refundable.
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For appointments of 1 hour or longer the grace period is 15 minutes, after that it will be considered a no-show and the deposit will be kept.
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For appointments less than 1 hour long, the grace period is 10 minutes, after that it will be considered a no-show and the deposit will be kept
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For appointments longer than 1 hour: if you arrive late, we may need to adjust the service to fit the remaining time.
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Dogs are welcome!
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You can cancel your appointment up to 48 hours prior to the appointment, keep in mind that your deposit is non refundable.
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You can move your appointment up to 24 hours prior to the appointment. (Deposit is non refundable in case you move it outside of the 24 hours).
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Appointments can be rescheduled a maximum of 3 times. After the third reschedule, the appointment will be cancelled and the deposit forfeited.
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If you are a no-show or late cancellation (outside the 48 hours) you will have to pay the full amount of your appointment before the next one.
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Service Changes: Changes to a shorter service, including removal, must be made at least 1 week in advance and may be subject to a change in appointment time. Changes made within 1 week will be charged at the original booking price.